Terms of service

Welcome to Sansar. These Terms of Service (these "Terms" or this "Agreement") constitute a written contract between you and Metaverse Investments, Ltd. dba Sansar (“Sansar”, “we,” “our,” or “us”) regarding your use of the interactive entertainment products and services, websites, and/or associated mobile applications (collectively, the “Service”) made available to you by Sansar.

By using the Service, you agree to be bound by these Terms as well as our Privacy Policy, Intellectual Property Infringement Notification Policy, Community Standards, and Content Guidelines, which are incorporated into these Terms by reference. If you do not so agree with these Terms, including the foregoing policies, standards, and guidelines, you may not access or use the Service.

These Terms contain provisions that require the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limit the remedies available to you in the event of a dispute. See Section 1 2 below regarding Dispute Resolution and Arbitration.


In addition to the information immediately above, these Terms include the following sections, which you may jump to directly by selecting the appropriate link on the side. The headings and subheadings in these Terms are for your convenience only. You are responsible for reviewing these Terms in their entirety (including any defined terms and related links) to ensure you fully understand this Agreement.


1.1. "Account" means the entirety of your contractual rights and obligations under this Agreement associated with a particular Account Name (defined below) you have selected for accessing the Service.

1.2. "Account Name" means a name to identify yourself to Sansar staff in connection with your Account for each Product.

1.3. “API” means an Application Program Interface.

1.4. "Content" means any works of authorship, creative works, graphics, images, textures, photos, logos, video, audio, text, and interactive features.

1.5. “Creator” means a user of the Service who has created User Content and provides an on-going experience that complies with our community standards and guidelines.

1.6. "Intellectual Property Rights" means copyrights, trademarks, service marks, trade dress, publicity rights, database rights, patent rights and other intellectual property rights or proprietary rights recognized by law.

1.7. "Internet Device" means a personal computer, mobile phone or other wireless or internet-enabled device.

1.8. "Product" means any interactive entertainment product or software provided to you by Sansar, each of which may be further governed by an applicable Product Policy.

1.9. “Product Policy” means, as applicable, a Product-specific policy that governs the use of that Product.

1.10. "Sansar Content" is the Content provided to you in connection with the Service, including, but not limited to Content we create or license from third parties subject to the license set forth herein

1.11. "Servers" are the online environments that support the Service, including without limitation: the server computation, electronic data storage, software access, messaging and protocols that simulate the Service.

1.12. "Service" means all features, applications, content and downloads offered by Sansar, including Sansar.com, its Websites, Servers, Software, Sansar Content, and User Content as those terms are defined herein.

1.13. "Software" is the software provided to you by Sansar and/or its suppliers under license in connection with these Terms and the Service, including but not limited to the software for accessing the Service and any other communication software, whether facilitating text-based, chat-based, voice, audio or other communication, within or outside of the Service, and any APIs for use with the Service. As used herein, “Software” is exclusive of, and does not include, any code or software components provided by Sansar or its licensors that are expressly governed by separate software terms or licensing agreement, such as the Sansar Freeware Licensing Agreement.

1.14. "Store" means the online marketplace for Virtual Goods and Services available at store.sansar.com.

1.15. “Third Party Service Provider” or “TPSP” means any entity with which Sansar has entered into a contract for the provision of services to or on behalf of Sansar in connection with the Service, including, without limitation, payment processing services.

1.16. "User Content" means any Content that a user of the Service has uploaded, published, or submitted to or through the Servers, Websites, or other areas of the Service.

1.17. "Virtual Space" is virtual space that is stored on our Servers and made available in the form of virtual units.

1.18. "Websites" are the websites, mobile applications, and services operated by Sansar..


2.1. Age Requirements for the Service.

By accepting this Agreement, you represent that you are at least eighteen (18) years of age (or the legal age of majority in your jurisdiction, if greater) and you have the legal authority to enter into this Agreement. Certain Software, Content, or areas of the Service may be subject to additional age requirements, as specified in an applicable Product Policy or Additional Terms (as applicable). By using or accessing such Software, Content, or areas of the Service, you represent that you satisfy the age requirements set forth in the applicable Product Policy or Additional Terms (as applicable).

2.2. Requirements for Corporate Users and Sponsoring Organizations.

If you are using the Service on behalf of a company, organization, or other legal entity (each, a "User Organization"), you represent and warrant that you are an employee of that User Organization or other person authorized to do so.

2.3. Other Eligibility Requirements for Use of the Service.

You may not use the Service (i) if you have been terminated from the Service by Sansar (including, for avoidance of doubt, if any Account of yours has been terminated); or (ii) at any time if you are a person barred from receiving the Service under applicable law.

2.4. Internet Device required to use the Service.

To use the Service, you must have an Internet Device. You are solely responsible for obtaining and maintaining, at your own cost, all Internet Devices and other equipment and software, and services necessary for you to access and use the Service.


3.1. You must establish an account to use certain aspects of the Service and provide true and accurate registration information.

Except for certain Software or portions of the Websites which Sansar allows users to access without registration, you must establish an Account with Sansar to use the Service. You agree to provide accurate, current, and complete information about yourself as prompted by the registration form (such information, the "Registration Data") and to use the account management tools provided to keep your Registration Data accurate, current, and complete.

You may establish an Account with Registration Data provided to Sansar by a third party who provides a gateway to our Service using an API, in which case you may have a separate, additional account relationship with such third party. This relationship in no way modifies, lessens, or alters your obligations under these Terms. Access to the Service through third parties may be available or discontinued at the discretion of Sansar. You acknowledge that Sansar is not liable for the acts or omissions of such third parties, which are not the partner or representative of Sansar or endorsed or controlled by Sansar.

You may not sell, transfer, or assign your Account or its contractual rights, licenses, and obligations, to any third party (including, for the avoidance of doubt, permitting another individual to access your Account) without the prior written consent of Sansar. Sansar reserves the right, at its sole discretion, to manage and control the number of Accounts that you may establish and maintain.

3.2. You agree to use an Account Name for each Product that is not misleading, offensive, or infringing.

You must choose an Account Name for your Account which may also serve as the name for your graphical representation within each Product (your "Avatar"). You may not select as your Account Name any name that Sansar determines may cause deception or confusion; may violate any trademark right, copyright, or other proprietary right or mislead other users regarding your identity or affiliation; or any name that Sansar determines in its sole discretion to be vulgar, offensive, or otherwise inappropriate. Sansar reserves the right to delete or change any Account Name that violates this paragraph, and will have no liability regarding the use, modification, or deletion of any Account Name.

You are solely responsible for all activities conducted through your Account whether you authorize the activity (except to the extent that activities occur because someone gains access to our system without using your identifiers and password). If fraud, illegality or other conduct that violates this Agreement is discovered or reported (whether by you or someone else) that is connected with your Account, we may terminate your Account (or Accounts) as described in Section 5.

You are solely responsible for maintaining the confidentiality of your password and for restricting access to your Account or the Internet Devices used to access your Account. You are solely responsible for any harm resulting from your disclosure, or authorization of the disclosure, of your password or from any person's use of your password to gain access to your Account or Account Name. You will immediately notify us of any unauthorized use of your Account, password or username, or any other breach of security related to the Service. At no time should you respond to an online request for a password other than in connection with the log-on process to the Service. Your disclosure of your password to any other person is at your own risk. If you lose access to your Account for any reason, Sansar may, but is not required to, attempt to restore access to your Account by verifying your Registration Data. If you are unable to provide the Registration Data, Sansar reserves the right to suspend your Account(s).

Sansar will not be liable for any loss or damage (of any kind and under any legal theory) to you or any third party arising from your inability or failure for any reason to comply with any of the foregoing obligations.

3.4. You or we may terminate your Account(s) at any time.

You may terminate this Agreement by closing your Account(s) at any time for any reason. Sansar may suspend or terminate your Account at any time for any reason or no reason at all. In such event, Sansar shall have no further obligation or liability to you under this Agreement or otherwise, and you shall be entitled to no compensation or other payment, remedy, recourse, or refund.

3.5. Upon Account termination, you will lose access to your Account and all licenses, Content, and data, and you understand this is a risk of participating in the Service.

Upon termination of your Account, you will no longer be able to access your Account or access (or transfer or direct the transfer to any other Account) any Content or data you have stored on the Servers. All licenses granted by Sansar or a third party resulting from your use of the Service (including any Virtual Tender issued by Tilia, as described in Section 5) will automatically terminate upon termination of your Account. If you elect to procure paid features of the Service, you acknowledge that you will do so despite the possibility of your Account being termination and the resulting loss any such license rights under the circumstances set forth in these Terms or the terms and conditions of any Additional Terms, including Tilia’s Terms of Service as referenced below.

You should ensure that you have only stored Content on the Servers to which you are willing to permanently lose access. You acknowledge and assume the risk of the possibility of termination of your Account as provided in this Agreement, and you represent that you will make your decisions to participate in the Service, contribute Content, spend your money and dispose of transferable licenses at all times knowingly based upon these risks.

Upon termination, you will remain liable for any unpaid amounts owed by you resulting from your use of the Service, whether owed to Sansar or another third party pursuant to any applicable Additional Terms (including any amounts owed to Tilia pursuant to the Tilia Terms of Service).

3.6. Some terms of this Agreement will survive and continue after termination.

The provisions of this Agreement and any Additional Terms (including the Tilia Terms of Service) which by their nature should survive your suspension or termination will survive, including the rights and licenses you grant to Sansar in this Agreement, as well as to the indemnities, releases, disclaimers, and limitations on liability and the provisions regarding jurisdiction, choice of law, no class action and mandatory arbitration.


4.1. You represent that your Content is original to you and lawful.

Sansar may now or in the future offer users of the Service the opportunity to display, publish, distribute, transmit, broadcast, or otherwise make available on or submit through the Service (collectively, "submit") User Content. We may do this through forums, blogs, message boards, social media, e-mail, or other functionality. Subject to these Terms (including the licenses you grant us), you retain whatever legally cognizable right, title, and interest that you have in your User Content.

Each time you submit any User Content, you represent and warrant that you are at least the age of majority in the state in which you reside and that, as to that User Content: (a) you are the sole author and owner of the intellectual property and other rights to the User Content, or you have a lawful right to submit the User Content and grant Sansar the rights to it that you are granting by this Agreement and any Additional Terms, all without any obligation for us to obtain consent of any third party and without creating any other obligation or liability for us; (b) the User Content is accurate; (c) the User Content does not and, as to our permitted uses and exploitation set forth in these Terms, will not infringe any intellectual property or other right of any third party; and (d) the User Content will not violate these Terms or any Additional Terms, does not violate any applicable law, rule or regulation, and will not cause injury or harm to any person.

4.2. Your User Content is not confidential.

Please remember that the Service is a public forum and User Content that you submit will be accessible to, and viewable by, others (including other users). Except as may be required to register and/or maintain your Account, you should not submit any personally identifiable information (e.g., your first and last name, passwords, phone number, address, personal financial information, medical information, and e-mail address) on the Service.

Except as otherwise described in our Privacy Policy or any Additional Terms, you agree that: (i) your User Content will be treated as non-confidential and non-proprietary and will not be returned; and (ii) Sansar does not assume any obligation of any kind to you or any third party with respect to your User Content.

Upon Sansar's request, you will furnish us with any documentation necessary to substantiate these rights and verify your compliance with these Terms or any Additional Terms.

4.3. Your Store Listings are governed by Additional Terms.

From time to time and at its sole discretion, Sansar may offer you or other users the opportunity to sell Content, including Virtual Goods or Services, in the Store. Your Store listings are governed by Additional Terms such as the Store Listing Guidelines, the Store Banner Guidelines, and such other terms as Sansar makes available to Store sellers from time to time. Your Store listings are part of Your User Content and are subject to all terms, representations, and warranties set forth in these Terms regarding Your Content.


5.1. All aspects of the Service, including your User Content, are subject to change or elimination.

Sansar has the right to change, limit access to, and/or eliminate any aspect(s), feature(s), or functionality of the Service (including your User Content) as it sees fit at any time without notice, and Sansar makes no commitment, express or implied, to maintain or continue, or to permit open access to, any aspect of the Service. You acknowledge that your use of the Service is subject to this risk and that you knowingly assume such risk when you choose to participate in the Service, contribute Content and/or spend your money in connection with the Service.

Sansar may, but does not have the obligation to, display, maintain, or otherwise make use of, any of your User Content, and Sansar may, in its sole discretion, modify, delete, or otherwise make use of User Content without notice or any liability to you or any third party. Sansar reserves the right to treat User Content on the Service as content stored at the direction of users for which Sansar will not exercise control except to block or remove content that comes to Sansar's attention and is offensive, obscene, abusive, illegal, or otherwise objectionable to Sansar, or to enforce the rights of third parties or the content restrictions set forth in these Terms when notice of their violation comes to our attention. Such User Content submitted by you or others need not, however, be maintained on the Service by us for any period of time and you will not have the right, once submitted, to indefinitely access, archive, maintain, or otherwise use such User Content on the Service.

5.2. Sansar is a service provider and is not responsible or liable for the Content, conduct, or services of users or third parties.

You understand that Sansar is a service provider that enables its users to interact online and display and communicate information and Content chosen by those users. Sansar does not control or endorse the Content shared by users or users' interactions or communications with each other via the Service.

You acknowledge that you will be exposed to the conduct of other users of the Service (including their Content) and that Sansar does not control and is not responsible or liable for the quality, safety, legality, truthfulness, or accuracy of any such user conduct, Content, or services. You acknowledge that Sansar does not guarantee the accuracy of information submitted by any user of the Service, nor any identity information about any user. Your interactions with other users and your use of User Content are entirely at your own risk. Sansar has no obligation to become involved in or resolve any dispute that you may have or claim to have with one or more users of the Service.

The Service may contain links to or otherwise allow connections to third-party websites, services, or environments that are not owned or controlled by Sansar, and you agree that Sansar is not responsible or liable for any such third-party Content, policies, or practices.

5.3. The Service is subject to scheduled and unscheduled service interruptions and loss of server data, which you do not own and for which you will not hold us liable.

Sansar may on occasion need to interrupt the Service with or without prior notice. You agree that Sansar will not be liable for any interruption of the Service (whether intentional or not), and you understand that except as may otherwise be specifically provided in Sansar's billing policies, posted on applicable areas

of the Service and/or Website(s), you will not be entitled to any refunds of fees or other compensation for interruption of service.

Likewise, you agree that in the event of data loss, we will not be liable for any purported damage or harm arising therefrom. Sansar owns all data and information stored on its Servers, and accordingly will not be liable for any deletion, corruption, or data loss that occurs in connection with the Service. Sansar will solely determine any disposition of data or information stored on its Servers and will have no obligation to reproduce, process, transfer, extract, or recreate any data from its Servers.

5.4. Sansar may charge for or restrict your access to certain aspects of the Service, and also provide Virtual Goods and Services. Some of these features are subject to additional, third-party terms and conditions.

Sansar reserves the right, upon reasonable notice, to: (i) charge for access to some or all of the Service, charge for access to premium functionality or Content on some or all of the Website, require a free or paid subscription ("Usage Subscription"), or account registration to access some or all of the Service; (ii) change terms and conditions for the Service or portions thereof; and (iii) restrict access to the Service or portions thereof, in whole or in part, based on any lawful eligibility requirements Sansar may elect to impose (e.g., geographic or demographic limitations).

Sansar may offer you the opportunity to purchase or use virtual services or items in connection with the Service (collectively, "Virtual Goods and Services"), which you may acquire using Sansar Dollars or other virtual credits, points, or tokens (“Virtual Tender”) issued and managed by Tilia Inc. “Tilia”).

Sansar reserves the right to subsequently modify, suspend, or terminate any Usage Subscription or Virtual Goods and Services. If it does so, then you will forfeit your rights to the modified, suspended, or terminated Usage Subscription or Virtual Goods and Services. Likewise, except as set forth in these Terms, in any Additional Terms, or as required by applicable law, Sansar is not responsible for repairing, replacing, or restoring access to your Usage Subscription, or Virtual Goods and Services (including any Virtual Space or other Virtual Tender associated with each Product, as further described in an applicable Product Policy), or providing you with any credit or refund or any other sum, in the event of: (a) Sansar's change, suspension or termination of any Usage Subscription or Virtual Goods and Services (including any Virtual Space or other Virtual Goods and Services associated with each Product, as further described in an applicable Product Policy); or (b) for loss or damage due to Website or Server error, or any other reason.

While Sansar may make available items that are subject to a charge in connection with the Service, Virtual Goods or Services, or Usage Subscriptions, it does not process payments for these items or offer Virtual Tender. Rather, these services are provided by Tilia, a Third Party Service Provider. For more information on your rights and obligations with respect to payment related features of the Service and services provided to you by Tilia, please refer to Section 7 of these Terms.


6.1. Sansar owns Intellectual Property Rights in the Service and the Sansar Marks.

Sansar owns Intellectual Property Rights in and to the Service, including but not limited to Sansar, Sansar Content, Software, the Servers, and the Websites related thereto, and in and to our trademarks, service marks, trade names, logos, domain names, taglines and trade dress (collectively, the "Sansar Marks"). You acknowledge and agree that Sansar and its licensors own all right, title, and interest in and to the Service, including all Intellectual Property Rights therein, other than with respect to User Content. Copyright, trademark and other laws of the United States and foreign countries protect the Service and the Sansar Marks.

You understand and agree that without a written license agreement with Sansar, we do not authorize you to make any use of the Sansar Marks, including but not limited to "Sansar" or “Sansar.” Use of the Sansar Marks in whole or in part is subject to the guidelines and terms of any applicable license provided in our Trademark Guidelines.

Except as expressly granted in this Agreement, all rights, title and interest in and to the Service, and in and to the Sansar Marks, are reserved by Sansar.

6.2. Sansar grants you certain licenses to access and use the Service while you are in compliance with the Terms; Additional terms may apply.

Sansar hereby grants you a non-exclusive, non-transferable, non-sublicenseable, limited, personal, revocable license to access and use the Service on an Internet Device as set forth in these Terms. This license is expressly conditioned upon you (and each of your Accounts) remaining active, in good standing, and in compliance with these Terms. Additional terms may apply to certain elements of the Service (collectively, the "Additional Terms"); these terms are available where such separate elements are made available through the Service. If there is any conflict between the Additional Terms and these Terms, then the Additional Terms shall control, but only in relation to that particular element of the Service and only to the extent of that conflict. For examples of such Additional Terms, please see Section 1 4 below.

Use of the Software is subject to these Terms, as well as any applicable Product Policy provided with such software. If no Product Policy is provided with certain Software, such software is subject to the license terms set forth in this Section. Sansar hereby grants you a nonexclusive, non-transferable, non- sublicensable, limited, personal, and revocable license to install and use the object code of the Software on any Internet Device that you own or control. You may not charge any third party for using the Software, and you may not modify, adapt, reverse engineer (except as otherwise permitted by applicable law notwithstanding such limitation), decompile, or attempt to discover the source code of the Software, or create any derivative works of the Software, or otherwise use the Software except as expressly provided in this Agreement.

Sansar provides access to Sansar Content and hereby grants you a non-exclusive, non-transferable, non-sublicensable, limited, personal, revocable license to use, reproduce, distribute, prepare derivative works of, display, and perform the Sansar Content solely as permitted through the normal functionality of the Service and under these Terms, except that photographs, images, films, and videos of Sansar Content may be used in other areas of and outside the Service only as may be set forth in an applicable Product Policy. To be clear, and without limiting the foregoing, you may not use, reproduce, distribute, prepare derivative works of, display, or perform any Sansar Content, whether modified by you or not, outside the virtual environment of the Service except as provided in an applicable Product Policy or as expressly agreed upon in a written agreement with Sansar. The foregoing license is referred to as a "Sansar Content License." You acknowledge that when you receive a Sansar Content License you do not acquire ownership of any copies of the Content, or transfer of any copyright or other intellectual property rights in the Content.

6.3. Certain Products, Software and Services may be governed by separate written terms.

You understand and agree that Sansar, at its exclusive discretion, may make certain features, code, software, functionality, API, and products available to users pursuant to separate terms and conditions. For example, if you are a software developer, Sansar may provide access to additional software to you pursuant to a separate licensing agreement and/or developer-specific terms. Accordingly, the licenses granted by Sansar under these Terms do not apply to any software, products or services that are expressly governed by separate Additional Terms, written terms, agreement, or license.

6.4. You grant Sansar certain licenses to your User Content.

You retain any and all Intellectual Property Rights you already hold under applicable law in Content you upload, publish, and submit to or through the Servers, Websites, and other areas of the Service, subject to the rights, licenses, and other terms of these Terms, including any underlying rights of other users or Sansar in Content that you may use or modify.

In connection with Content you upload, publish, or submit to any part of the Service, you affirm, represent, and warrant that you own or have all necessary Intellectual Property Rights, licenses, consents, and permissions to use and authorize Sansar and users of the Service to use the Content in the manner contemplated by the Service and these Terms.

Because the law may or may not recognize certain Intellectual Property Rights in any particular Content, you should consult a lawyer if you want legal advice regarding your legal rights in a specific situation. You acknowledge and agree that you are responsible for knowing, protecting, and enforcing any Intellectual Property Rights you hold, and that Sansar cannot do so on your behalf.

Except as prohibited by law, you hereby waive, and you agree to waive, any moral rights (including attribution and integrity) that you may have in any User Content, even if it is altered or changed in a manner not agreeable to you. To the extent not waivable, you irrevocably agree not to exercise such rights (if any) in a manner that interferes with any exercise of the granted rights. You understand that you will not receive any fees, sums, consideration or remuneration for any of the rights granted in this Section.

Except as otherwise described in any Additional Terms (such as a contest's official rules) which will govern the submission of your User Content, you hereby grant to Sansar, and you agree to grant to Sansar, the non-exclusive, unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, and cost-free right and license to use, copy, record, distribute, reproduce, disclose, modify, display, publicly perform, transmit, publish, broadcast, translate, make derivative works of, and sell, re-sell or sublicense (through multiple levels)(with respect to each Product or otherwise on the Service as permitted by you through your interactions with the Service), and otherwise exploit in any manner whatsoever, all or any portion of your User Content (and derivative works thereof), for any purpose whatsoever in all formats, on or through any media, software, formula, or medium now known or hereafter developed, and with any technology or devices now known or hereafter developed, and to advertise, market, and promote the same. You agree that the license includes the right to copy, analyze and use any of your Content as Sansar may deem necessary or desirable for purposes of debugging, testing, or providing support or development services in connection with the Service and future improvements to the Service. The license granted in this Section is referred to as the "Service Content License."

Sansar has no obligation to monitor or enforce your intellectual property rights to your User Content, but you grant us the right to protect and enforce our rights to your User Content, including by bringing and controlling actions in your name and on your behalf (at Sansar's cost and expense, to which you hereby consent and irrevocably appoint Sansar as your attorney-in-fact, with the power of substitution and delegation, which appointment is coupled with an interest).

6.5. You grant certain Content licenses to other users by submitting your Content to publicly accessible areas of the Service.

You agree that by uploading, publishing, or submitting any Content to any publicly accessible areas of the Service, you hereby grant other users of that aspect of the Service a non-exclusive license to access the User Content through the Service, and to use, reproduce, distribute, prepare derivative works of, display, and perform the Content on the Service solely as permitted by you through your interactions with the Service under these Terms. This license is referred to as the "User Content License," and the Content being licensed is referred to as "User Content." "Publicly accessible" areas of the Service are those areas that are accessible to other users of that aspect of the Service.

If you do not wish to grant users of the Service a User Content License, you agree that it is your obligation to avoid displaying or making available your Content to other users.

Your interactions with the Service may include use of a permissions system as provided in an applicable Product Policy. Any agreement you make with other users relating to use or access to your Content must be consistent with these Terms and the applicable Product Policy, and no such agreement can abrogate, nullify, void or modify these Terms or the applicable Product Policy.

You acknowledge that when you receive a User Content License you receive only licensing and use rights; therefore, you do not acquire ownership of any copies of the Content, or transfer of any copyright or other Intellectual Property Rights in the Content.

6.6. You also grant Sansar and other users of the Service a license to use your Content in snapshots and machinima that is displayed in publicly accessible areas of the Service.

You agree that by uploading, publishing, or submitting any Content to or through the Servers for display in any publicly accessible area of the Service, you hereby grant other users a non-exclusive, worldwide, royalty-free, sublicenseable and transferable license to photograph, capture an image of, film, and record

a video of the Content, and to use, reproduce, distribute, prepare derivative works of, display, and perform the resulting photograph, image, film, or video in any current or future media as provided in and subject to the restrictions and requirements of an applicable Product Policy or other policy. The foregoing license is referred to as the "Snapshot and Machinima Content License."

6.7. You agree to respect the Intellectual Property Rights of other users, Sansar, and third parties.

You agree that you will not publish, or submit to any part of the Service, any Content that is protected by Intellectual Property Rights or otherwise subject to proprietary rights, including trade secret or privacy rights, unless you are the owner of such rights or have permission from the rightful owner to upload, publish, or submit the Content and to grant Sansar and users of the Service all of the license rights granted in these Terms.

You acknowledge that the Content of the Service is provided or made available to you under license from Sansar and independent Content providers, including other users of the Service ("Content Providers"). You acknowledge and agree that except as expressly provided in this Agreement, the Intellectual Property Rights of Sansar and other Content Providers in their respective Content are not licensed to you by your mere use of the Service. You must obtain from the applicable Content Providers any necessary license rights in Content that you desire to use or access.

Sansar and other Content Providers may use the normal functionality of the Service, including an applicable permissions system and the copy, modify, and transfer settings, to indicate how you may use, reproduce, distribute, prepare derivative works of, display, or perform their respective Content solely through the Service. You acknowledge and agree that the permissions system and other functionality of the Service do not grant you any license, consent, or permission to copy, modify, transfer, or use in any manner any Content outside the Service.

You agree that you will not copy, transfer, or distribute outside the Service any Content that contains any Sansar Content, in whole or in part or in modified or unmodified form, except as allowed by an applicable Product Policy or other policy, or that infringes or violates any Intellectual Property Rights of Sansar, other Content Providers, or any third parties.

Sansar reserves the right, but is not obligated to use technological measures designed to prohibit the copying, transfer, or distribution of Content outside the Service when we in good faith believe that such copying, transfer, or distribution would or might violate the Intellectual Property Rights of our users, Sansar, or third parties.

You copy and use Content at your own risk. You are solely responsible and liable for your use, reproduction, distribution, modification, display, or performance of any Content in violation of any Intellectual Property Rights. You agree that Sansar will have no liability for, and you agree to defend, indemnify, and hold Sansar harmless for, any claims, losses or damages arising out of or in connection with your use, reproduction, distribution, modification, display, or performance of any Content.


7.1. Payment Features of the Service are Provided by Tilia Inc., and not Sansar.

Any payment-related feature of the Service is provided to you by Tilia, and not by Sansar. These features include, but are not limited to, the ability to make payments for a subscription or access or use of certain virtual environments (each, a "Virtual Space," as may be further described in an applicable Product Policy), Virtual Tender, stored Account balances, and Creator fees (“Creator Revenue”). Sansar has engaged Tilia to provide these aspects of the Service on our behalf, and your use of these aspects of the Service are subject to the terms and conditions set forth in Tilia’s Terms of Service (which are in addition to these Terms). Notwithstanding anything in these Terms to the contrary, in the event of any conflict between these Terms and Tilia’s Terms of Service, Tilia’s Terms of Service shall control as to all matters concerning payments. As a result, while some information regarding the features and functionality that Tilia may make available to you in connection with the Service is set forth in this Section 7 or elsewhere in these Terms, you should carefully review Tilia’s Terms of Service to understand your rights and obligations with respect to these features—including whether you are eligible to use them and what the requirements and limitations related to these features are. You should review and understand Tilia’s

Terms of Service carefully before accessing or using any payment-related feature of the Service. You can find additional information about Tilia at www.tilia-inc.com.

7.2. Maintaining your Account with Sansar is a prerequisite for using Tilia’s services, and vice-versa. If either of your accounts with Sansar or Tilia is terminated, you may lose access to Content or other items you paid for.

As described in greater detail above, establishing and maintaining your Account in good standing with us is a prerequisite for being able to access and use the services provided by Tilia. Similarly, establishing and maintaining an account with Tilia in good standing is a prerequisite for being able to access and use the payment-related features of the Service. As a result, if either of your account with Sansar or Tilia is terminated, you may lose access to payment features of the Service, including those that you have paid to enable. If you use the payment features of the Service offered by Tilia, you acknowledge and agree that you are aware of, and agree to accept, this possible risk.

7.3. While payment services are provided by Tilia, Sansar reserves the right to terminate your access to the Service if you fail to pay.

Without limiting any other rights or remedies of Sansar or Tilia, you acknowledge and agree that Sansar or Tilia may exercise its termination rights in the event of any payment delinquency. Sansar and Tilia further reserve the right to terminate Usage Subscriptions and/or Virtual Goods and Services for cause immediately at its sole discretion without advance notice or liability. In such event you will not be entitled to a pro-rata refund or credit.


Except as expressly set forth elsewhere in these Terms or in any Additional Terms, ALL PURCHASES ARE FINAL AND NON-REFUNDABLE and are purchases of only a limited, non-exclusive, revocable, non-assignable, personal, and non-transferable license to use content, even if they come with a durational term (e.g., a monthly subscription).

7.5. When you purchase a Subscription, your payment card on file will be charged automatically until you change or cancel your Subscription.

From time to time, and at its sole discretion, Sansar may offer—and/or authorize Creators, developers, or other third parties to offer through the Service—Content, Virtual Space access, and/or other Virtual Goods on a Subscription basis. If you purchase a Subscription, your credit or debit card on file will be charged for additional Subscription periods (e.g., once per month) without obtaining further permission or confirmation from you. In other words, your Subscription renews automatically unless cancelled in advance of the next payment period by you. Please pay attention to the payment terms and disclosures provided during the order process for your Subscription.

To change or cancel a Subscription, you may either log into your Account or contact Tilia. Unless otherwise stated in your Subscription terms or Tilia’s Terms of Service, changes and cancellations must be made at least three (3) business days before your credit or debit card is charged for the next Subscription payment to avoid said payment.

Sansar and/or the Creator or other third-party providing you the Content, Virtual Space access, and/or other Virtual Goods on a Subscription basis may find it necessary to change the fees in effect for a Subscription and reserve the right to do the same in their sole discretion. Your Subscription fees may be lowered without notice so long as your subscription maintains the same features and access level. Your Subscription fees will only be increased upon prior notice to you that is sufficient to afford you an opportunity to cancel your Subscription before incurring the increased fees.

7.6. You are liable for any taxes or fees owed on your Creator Revenue and must notify us of any disputes concerning Creator Revenue within seven (7) days.

From time to time and at its sole discretion, Sansar may provide certain users the opportunity to earn Creator Revenue through the Service. The specifics of your right to earn Creator Revenue—including, without limitation, our ability to deduct fees in exchange for the provision of the Service and revenue opportunity, and the processing of refunds and chargebacks—may be governed by Additional Terms. In the event of any conflict between this Agreement and such Additional Terms, the Additional Terms will

govern as to all matters concerning Creator Revenue earned pursuant to such Additional Terms. As stated above in Sections 7.1 and 7.2, it is up to you to maintain your Tilia account and Sansar Account in good standing, and keep all banking and tax information up to date, to ensure you have access to your Creator Revenue.

If you dispute the amount of Creator Revenue earned for a given payment period, then you agree to notify us of the same, along with all evidence supporting your position, no later than seven (7) days after the disputed Creator Revenue was generated by you. If you fail to notify us of the dispute within this 7-day dispute window, you waive the dispute. We will review the evidence provided by you in good faith and work to resolve the dispute to our mutual satisfaction. If you and we are unable to resolve the Creator Revenue dispute, then Sansar’s decision will be final and binding.

You agree you will be exclusively liable for payment of all taxes on your Creator Revenue, including without limitation all applicable income taxes, self-employment taxes, value added taxes, sales taxes, consumption taxes, use takes, and other similar transfer taxes and levies, which may be assessed based on your jurisdiction or the jurisdictions where the users who purchase your Content, Virtual Space access, and/or other Virtual Goods are located. You agree to timely submit any required tax paperwork, such as an IRS W-9 form, to Sansar and/or Tilia upon request, and to prove your citizenship or other status necessary to earn Creator Revenue within your jurisdiction or that of Sansar, Tilia, or their respective vendors.

You understand and agree that any tax calculations or other fnancial information provided by Sansar, Tilia or their vendors are for informational purposes only and does not constitute professional accounting or financial advice. It is up to you to engage the services of a qualified accounting or other financial professional to assist you with any tax or financial matters regarding your Creator Revenue.


You agree to obey the Content Guidelines, the Community Standards, any applicable community standards for the portion of the Service you are using, and other rules prohibiting illegal and other practices that Sansar deems harmful.

You are solely responsible for your interaction with other users of the Service, whether online or offline. We are not responsible or liable for the conduct or content of any user. We reserve the right, but not the obligation, to monitor or become involved in disputes between you and other users.

It is up to you to use common sense in your interactions with others and in all of your other online or offline communications or other interactions with persons or entities you encounter through the Service.

Any violation by you of the terms of this Section may result in immediate termination of your Accounts without any refund or other compensation.

8.1. You will not post or transmit prohibited Content, including any Content that is illegal, harassing or violates any person's rights.

You agree that you will not post, display or transmit Content that does any of the following: (i) violates any law or the rights of any third party, including without limitation Intellectual Property Rights; (ii) Impersonates any other person or entity, or otherwise misrepresents your affiliation; (iii) If you are an adult, impersonates a minor; (iv) Stalks, harasses, or engages in any sexual, suggestive, lewd, lascivious, or otherwise inappropriate conduct directed at another user, person or entity; (iv) is harmful, threatening or harassing, defamatory, libelous, false, inaccurate, misleading, or invades another person's privacy; (v) Is obscene, hateful, involves terrorism, or is racially, ethnically or otherwise objectionable; (vi) Is sexually explicit, or intensely violent; or (vii) May be harmful, impede other users' functionality, invade other users' privacy, or surreptitiously or negatively impact any system or network.

8.2. You agree that you will not engage in any of the following prohibited forms of conduct:

You agree to respect both the integrity of the Service and the privacy of other users. You will not (i) Post or transmit viruses, Trojan horses, worms, spyware, time bombs, cancelbots, or other computer programming routines that may harm the Service or interests or rights of other users, or that may harvest,

scrape or collect any data or information about other users without their consent; (ii) Post or transmit unsolicited or unauthorized advertising, or promotional materials, that are in the nature of "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation that Sansar considers to be of such nature; (iii) Engage in malicious or disruptive conduct that impedes or interferes with other users' normal use of or enjoyment of the Service; (iv) Use any cheats, mods, hacks, or any other unauthorized techniques or unauthorized third-party software to cheat in any competition or game that may be offered on the Service, or to otherwise disrupt or modify the Service or the experience of any users on the Service; or (v) Attempt to gain unauthorized access to any other user's Account, password or Content.


We respect the intellectual property rights of others and ask our users to do the same. If you believe that your intellectual property rights have been infringed through User Content, please submit a complaint through the procedures described in the Intellectual Property Infringement Notification Policy.


Your privacy is important to us. Our Privacy Policy sets forth the conditions under which you provide personal and other information to us. You understand and agree that through your use of the Service you consent to the collection and use of your information in accordance with our Privacy Policy. We encourage you to review our Privacy Policy, which describes our use and disclosure of information we collect on the Websites and the Service.

If you object to your information being used or disclosed as described therein, please do not use the Service.


11.1. Sansar is NOT liable for its users' actions, and you release Sansar from any claims relating to other users.

You agree not to hold Sansar liable for the Content, actions, or inactions of other users. As a condition of access to the Service, you release Sansar (and its officers, directors, shareholders, agents, subsidiaries and employees) from claims, demands, losses, liabilities and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with any dispute you have or claim to have with one or more users, including whether or not Sansar becomes involved in any resolution or attempted resolution of the dispute.

You agree and understand that Sansar does not control and is not responsible for information you provide to other users.

11.2. Sansar provides the Service on an "as is" basis, without express or implied warranties, and all Content, including Virtual Tender and other Virtual Goods and Services, have no guarantee or warranty of any compensable value.



Sansar does not ensure continuous, error-free, secure or virus-free operation of the Service, the Software, the Websites, the Servers, or your Account, and you understand that you shall not be entitled to

refunds or other compensation based on Sansar's failure to provide any of the foregoing other than as explicitly provided in this Agreement. Some jurisdictions do not allow the disclaimer of implied warranties and, to that extent, the foregoing disclaimers may not apply to you.

11.3. Sansar's liability to you is expressly limited, to the extent allowable under applicable law.



Some jurisdictions do not allow the foregoing limitations of liability, so to the extent that any such limitation is found to be impermissible, such limitation may not apply to you. In such jurisdictions, the liability of the Sansar parties to you is limited to the lowest amount permitted by applicable law.

11.4. You agree to indemnify Sansar from claims relating to your use of the Service.

At Sansar's request, you agree to defend, indemnify and hold harmless Sansar, its officers, directors, shareholders, employees, subsidiaries, and agents from all damages, liabilities, claims and expenses, including without limitation attorneys' fees and costs, arising from: (i) your User Content; (ii) your acts, omissions, or use of the Service, including without limitation your negligent, willful or illegal conduct; (iii) your breach or alleged breach by you of this Agreement, including without limitation your representations and warranties relating to your Content; (iv) your violation or anticipatory violation of any applicable law, rule or order in connection with your use of or activities in the Service; (v) information or material transmitted through your Internet Device that infringes or misappropriates any Intellectual Property Right; vi) any misrepresentation made by you; (vii) Sansar's use of the information that you submit to us; (viii) your purported "ownership" of any Usage Subscriptions or virtual items; or (ix) the increase or decrease in "value" or loss of Usage Subscriptions or virtual items if Sansar deletes, terminates, or modifies them (all of the foregoing, "Claims and Losses"). We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim. You will not settle any Claims and Losses without, in each instance, the prior, written consent of an officer of Sansar.

11.5. You are not our employee, and you have no rights to compensation.

You acknowledge that your participation in the Service, including your creation or uploading of Content in the Service, does not make you a Sansar employee and that you do not expect to be, and will not be, compensated by Sansar for such activities, and you will make no claim inconsistent with these acknowledgements. In addition, no agency, partnership, joint venture or franchise relationship is intended or created by this Agreement.

11.6. Unsolicited Ideas and Materials Prohibited; No Confidential or Special Relationship with Sansar.

Sansar employs a staff of designers to develop new ideas and Sansar solicits and receives product idea submissions from professional inventors with whom it has business relationships.

Because of this, in your communications with Sansar, please keep in mind that Sansar does not accept or consider any unsolicited ideas or materials for products or services, or even improvements to products or services, (collectively, "Unsolicited Ideas and Materials"). Therefore, you must not send to Sansar (even within any of your User Content that we may request), in any form and by any means, any Unsolicited Ideas and Materials. Any Unsolicited Ideas and Materials you post on or send to us via the Service are deemed User Content and licensed to us as set forth above.

Except as otherwise specifically described in the Service's Privacy Policy or any Additional Terms, your relationship with Sansar is not a confidential, fiduciary, or other type of special relationship and your Unsolicited Ideas and Materials, and anything else submitted by you will be treated as non-confidential and non-proprietary User Content – regardless of whether you mark them "confidential", "proprietary", or the like. Sansar will not assume any responsibility, obligation, or liability for the receipt or non-receipt of any of the foregoing. Therefore, your decision to submit any Unsolicited Ideas and Materials to Sansar does not place Sansar in a position that is any different from the position held by members of the general public with regard to your Unsolicited Ideas and Materials.

Sansar's receipt of your Unsolicited Ideas and Materials is not an admission by Sansar of their novelty, priority, or originality, and it does not impair Sansar's right to contest existing or future intellectual property rights relating to your Unsolicited Ideas and Materials.


By agreeing to these Terms of Service, you also agree to arbitrate all claims against Sansar pursuant to the Federal Arbitration Act and subject to the terms below (the "Agreement to Arbitrate"). You and Sansar agree that it is our mutual intent that this Section 1 2 satisfies the "writing" requirement of the Federal Arbitration Act and further agree that, notwithstanding any other provision of these Terms of Service, the Federal Arbitration Act shall govern the interpretation and enforcement of this Agreement to Arbitrate.

12.1. If a dispute arises between you and Sansar regarding a claim, you and we agree to alternative dispute resolution.

ANY DISPUTE OR CLAIM BETWEEN YOU AND US (COLLECTIVELY HEREIN KNOWN AS THE “PARTIES”) ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL BE FULLY AND FINALLY RESOLVED BY BINDING ARBITRATION. The arbitration shall be commenced and conducted through JAMS (www.jamsadr.org) under the Streamlined Rules. All remedies available to You and Sansar under applicable federal, state or local laws shall remain available in arbitration. The parties shall each participate in the selection of a neutral arbitrator pursuant to the Streamlined Rules. Unless waived by You, the final arbitration hearing shall take place in person at the JAMS facility located in or nearest to Your city of residence. The only fee you are required to pay is $250, and all other arbitration costs shall be borne by Sansar. Regardless of the outcome of the arbitration, you and Sansar will each pay our own attorneys’ fees and costs, unless there is a statutory basis for recovery of attorneys’ fees by a party. The arbitrator’s award will consist of a written statement stating the disposition of each claim. The award will also provide a concise written statement of the essential findings and conclusions on which the award is based. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Either party may litigate to compel arbitration in court, to stay proceedings pending arbitration, or to modify, confirm, vacate, or enter judgment on the award entered by the arbitrator.

You acknowledge that without this provision, you would have the right to sue in court with a jury trial.

12.2. You and we each agree that we will not assert class action claims against each other.


action in court is allowed so long as it is related to the arbitration and is filed in the proper court.

Notwithstanding the provisions of Section 1 2 .1, either party may seek judicial relief from any court of competent jurisdiction for remedies in aid of arbitration, including (a) to enforce an arbitral award issued hereunder, (b) to compel arbitration required hereunder or (c) to obtain temporary injunctive relief to prevent imminent and irreparable harm or to preserve the status quo until an arbitrator can be empaneled and determine whether to continue, terminate or modify any such relief. In the event of a request for temporary injunctive relief, the requirement for 60 days' dialogue before an arbitration can be initiated shall not apply.

As used herein, a “court of competent jurisdiction” means, exclusively, the state or federal courts of Philadelphia, Pennsylvania. Subject to and without waiving the Agreement to Arbitrate, the Parties agree that such courts of competent jurisdiction shall be the exclusive venue for any court-filed proceeding between them, and you and we each submit to the personal jurisdiction of such courts.


13.1. The Service is a United States-based service.

Sansar controls and operates the Service from its offices in the United States. Sansar makes no representation that any aspect of the Service is appropriate or available for use outside of the United States. Those who access the Service from other locations are doing so on their own initiative and are responsible for compliance with applicable local laws regarding your online conduct and acceptable content, if and to the extent local laws apply. Subject to the terms of this Agreement, we reserve the right to limit the availability of, restrict access to, or discontinue the Service and/or any content, program, product, service or other feature described or available on the Service to any person, entity, geographic area, or jurisdiction, at any time and in our sole discretion, and to limit the quantities of any content, program, product, service, or other feature that we provide.

Software related to or made available by the Service may be subject to export controls of the United States. No software from the Service may be downloaded, exported, or re-exported (i) into (or to a national or resident of) any country or other jurisdiction to which the United States has embargoed goods, software, technology or services (which, as of the effective date of this User Agreement, includes Cuba, North Korea, Iran, Sudan and Syria), or (ii) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders, or (iii) to anyone on the U.S. Department of Commerce's Bureau of Industry and Security Entities List as published in the Export Administration Regulations (including entities engaged in weapons of mass destruction proliferation in various countries and persons and entities that are suspected of diverting U.S. origin items to embargoed countries or terrorist end-uses). By downloading any software related to the Service, you represent and warrant that you are not located in, under the control of, or a national or resident of, any such country or on any such list.

13.2. You may not assign this Agreement or your Account; we may assign this Agreement.

You may not assign this Agreement or your Account without the prior written consent of Sansar. You may not transfer or sublicense any licenses granted by Sansar in this Agreement without the prior, written consent of Sansar, except solely to the extent this Agreement or an applicable Product Policy permits transfer of any applicable Virtual Tender licenses. Sansar may assign this Agreement, in whole or in part, and all related rights, licenses, benefits and obligations, without restriction, including the right to sublicense any rights and licenses under this Agreement.

13.3. We agree to provide each other with notices in a specified manner.

Sansar may give notice to and obtain consent from you by one or more of the following means: through the Service or Website, by electronic mail to your e-mail address in our records, or by written mail communication to the address on record for your Account. When you communicate with us electronically, such as via e-mail and text message, you consent to receive communications from us electronically. All

notices given by you or required under this Agreement shall be faxed to Sansar Legal Department at: Sansar Legal Department, 765 Beach Street, Philadelphia, CA 94111.

With respect to any electronic commercial service on a Website, residents of Pennsylvania are entitled to the following specific consumer rights information: if you have a complaint, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs by mail at 1625 North Market Boulevard, Suite N 112, Sacramento, Pennsylvania 95834, or by telephone at 1.800.952.5210. See also http://www.dca.ca.gov.

13.4. This Agreement and the referenced Policies are the entire understanding between us.

This Agreement, including the Additional Terms and policies referenced in this Agreement, sets forth the entire understanding and agreement between you and Sansar with respect to the subject matter hereof and supersedes any prior or contemporaneous agreements or understandings.

Sansar reserves the right to modify this Agreement and any Additional Terms, at any time without prior notice ("Updated Terms"). You agree that we may notify you of the Updated Terms by posting them on the Service, and that your use of the Service after we post the Updated Terms (or engaging in other such conduct as we may reasonably specify) constitutes your agreement to the Updated Terms. Therefore, you should review this Agreement and any Additional Terms on a regular and frequent basis. The Updated Terms will be effective as of the time that Sansar posts them or such later date as may be specified in them. Except for such Updated Terms, this Agreement may not be modified except by mutual written agreement between you and Sansar that is signed by hand (not electronically) by duly authorized representatives of both parties and expressly references amendment of this Agreement. You acknowledge that no other written, oral or electronic communications will serve to modify or supplement this Agreement, and you agree not to make any claims inconsistent with this understanding or in reliance on communications not part of this Agreement.

The section headings used herein, including descriptive summary sentences at the start of each section, are for convenience only and shall not affect the interpretation of this Agreement. The terms "include" and "including" are not limiting. As used in this Agreement, references to a determination made in Sansar's discretion means that the determination will be made by Sansar in accordance with its good faith business judgment. If any provision of this Agreement shall be held by a court of competent jurisdiction to be unlawful, void, or unenforceable, then in such jurisdiction that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of the remaining provisions.

13.5. Pennsylvania law governs.

You agree that this Agreement and the relationship between you and Sansar shall be governed by the laws of the State of Pennsylvania without regard to conflict of law principles or the United Nations Convention on the International Sale of Goods.


The following related policies are incorporated by reference in and made part of this Agreement, and provide Additional Terms, conditions and guidelines regarding the Service. In the event of a conflict between this Agreement and any Additional Terms, this Agreement shall control except as expressly provided otherwise.

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