> For the complete documentation index, see [llms.txt](https://docs.sansar.com/latest/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sansar.com/latest/support/general-troubleshooting/general-faq.md).

# General FAQ

Some General problems and solutions.

Related FAQs: [Error Message FAQ](/latest/support/error-message-faq.md) | [Troubleshooting Import Errors](/latest/creating-in-sansar/importing-things-to-sansar/troubleshooting-import-errors.md)

### A specific world keeps failing to load

* Your cache may have become corrupted try clearing it by following this guide. [Clear the Cache](/latest/support/general-troubleshooting/the-sansar-cache.md#clearing-the-cache)

### I have lost/forgotten my password

* Please use the forgotten password link located here: [Forgot Password](https://www.sansar.com/forgot-password) or by clicking any of the 'forgot password' buttons located at any login page. You will be asked for the email associated with the account.
* For steam based accounts, the login is authenticated by steam itself requiring you to be logged into the steam account that is connected to your sansar account.
* I no longer have the email, please [Contact Support](/latest/support/contact-support.md)

### I no longer have the email associated with my account and cannot reset my password.

If you are logged in on the website you should be able to change the email. If you cannot access this you will need to [Contact Support](/latest/support/contact-support.md)


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