General FAQ

Some General problems and solutions, for Import errors please see Import Errors

A specific world keeps failing to load

• Your cache may have become corrupted try clearing it by following this guide. Clear the Cache

I have lost/forgotten my password

• Please use the forgotten password link located here: Forgot Password or by clicking any of the 'forgot password' buttons located at any login page. You will be asked for the email associated with the account.

• For steam based accounts, the login is authenticated by steam itself requiring you to be logged into the steam account that is connected to your sansar account.

• I no longer have the email, please Contact Support